Privacy Policy

When you place an order on falcon-mosaic.com, we collect the information necessary to process and fulfill it. This includes your name, shipping and billing address, email address, phone number, and order details. Payment card data is handled directly by our checkout and payment provider and is never stored on our own servers.

When you reach out through our contact form, we collect your name, email address, and the content of your message so that we can respond to your inquiry promptly. If you sign up for our newsletter, we collect your email address and, where you choose to provide it, your first name, in order to send you updates about new collections, restocks, and occasional promotions.

We also collect certain technical information automatically when you visit our site. This includes your IP address, browser type, operating system, referring URLs, and pages visited. This data is recorded in server logs and is used solely to keep the site running reliably and securely — it is not used to build a profile of you for advertising purposes.

Falcon Mosaic uses only functional cookies and local storage on falcon-mosaic.com. These are strictly necessary technologies that allow the site to work as expected. Specifically, we use them to maintain the contents of your shopping cart between pages and to remember items you have recently viewed so you can find them again easily.

We do not use tracking cookies, advertising cookies, or any third-party analytics scripts that follow your activity across other websites. We do not participate in cross-site behavioral advertising networks, and we do not sell or share your browsing behavior with advertisers.

Because we use only functional cookies, we do not display a cookie consent banner — these technologies are essential to the operation of the store and cannot be disabled without breaking core functionality. If you prefer not to use local storage, you may adjust your browser settings, though this may affect your shopping experience.

We use the information collected from orders to process your purchase, arrange shipment, send order confirmations and shipping updates, and provide customer support. We will only contact you about matters directly related to your order unless you have separately opted in to marketing communications.

Information submitted through the contact form is used solely to respond to your question or request. We do not add contact-form submissions to any marketing list without your explicit consent. Newsletter subscribers receive emails about new arrivals, collections, and promotions, and may unsubscribe at any time using the link included in every email.

Technical log data is used to monitor site performance, diagnose errors, prevent fraud, and maintain the security of our systems. This data is reviewed in aggregate and is not used to identify individual users in the ordinary course of operations.

To fulfill your order, we share the necessary details with trusted service providers. Your name, shipping address, and order information are passed to the shipping carriers we work with so that your package can be delivered. We share only the minimum information each carrier needs to complete delivery.

Payment processing is handled by our checkout and payment provider, who receives your payment card details directly and securely. Falcon Mosaic LLC does not have access to your full card number at any point. Our payment provider operates under its own privacy and security standards, including PCI-DSS compliance.

We use an email service provider to send order confirmations, shipping notifications, and newsletter emails. This provider receives your email address and, where relevant, your name. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes, and we do not share your data with any other recipients beyond those described here.

We retain order-related personal information for as long as necessary to fulfill the purposes described in this policy and to comply with our legal and tax obligations. In practice, this means we keep order records for a minimum of five years in accordance with applicable US financial recordkeeping requirements.

Newsletter subscriber data is retained for as long as you remain subscribed. When you unsubscribe, your email address is removed from our active mailing list promptly. We may retain a suppression record of your email address to ensure we do not accidentally add you back to future lists.

Contact-form messages and any associated correspondence are retained for up to two years, after which they are deleted unless there is an ongoing matter that requires us to keep them longer. Technical log data is retained for a maximum of 90 days and is then automatically purged.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include the right to know what personal information we collect about you and how it is used, the right to request deletion of your personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of your personal information.

Falcon Mosaic LLC does not sell or share your personal information with third parties for cross-context behavioral advertising. We do not discriminate against you for exercising any of your privacy rights. To submit a request, please contact us at hello@falcon-mosaic.com with the subject line 'California Privacy Request.' We will respond within 45 days as required by law.

We may need to verify your identity before processing a deletion or access request. Verification may involve confirming details associated with a recent order or account. If you use an authorized agent to submit a request on your behalf, we may require written proof of authorization before proceeding.

We take the security of your personal information seriously and implement a range of technical and organizational measures to protect it. Our website is served over HTTPS, which encrypts data in transit between your browser and our servers. Access to customer data within our systems is restricted to personnel who need it to perform their job functions.

Payment information is processed by our payment provider in a PCI-DSS compliant environment. We do not store payment card numbers on our own infrastructure. Our server logs and customer databases are protected by access controls, and we review our security practices regularly.

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. In the unlikely event of a data breach that affects your personal information, we will notify you and any relevant authorities as required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we use, or applicable law. When we make changes, we will update the 'Last Updated' date at the top of this page. If the changes are significant, we will make reasonable efforts to notify you, such as by posting a notice on our website.

Your continued use of falcon-mosaic.com after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Historical versions of this policy are available upon request by emailing hello@falcon-mosaic.com.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at any time.

You can reach us by email at hello@falcon-mosaic.com, by phone at (312) 555-0184, or by mail at: Falcon Mosaic LLC, 1247 N. Milwaukee Ave, Suite 3, Chicago, IL 60622.

We aim to respond to all privacy-related inquiries within five business days. If you are not satisfied with our response, you may have the right to lodge a complaint with your state's attorney general office or another relevant supervisory authority.